Booking Terms and Conditions

Booking and Reservations made with Simba Africa Expeditions , a company registered under the company of registrar in Uganda .

Booking your holiday

To make a safari booking the customer should complete , sign and send in a booking form with a deposit of 50% of the safari cost requested or the full amount if the booking is made within four weeks of departure . The booking is accepted and the contract made when the company issues a confirmation invoice , which is usually within twenty - four hours of receiving the booking form .

Payments

Payment of all confirmation invoices must reach the company not later than four weeks prior to departure.
Amendments and cancellation .
The company will make every effort to assist you if you wish to alter your arrangements . Requests for an amendment must be in writing , signed by the signatory of the booking form . If the Company is successful in making your requested amendment then you must pay an amendment charge of 50% per booking , If the Company is not successful then there will be no charge .

Cancellations

All cancellations must be advised in writing , signed by the signatory of the booking form . Cancellations are effective on the day that they are received by the company . Recorded delivery is strongly recommended . The following cancellation charges ( together with holiday insurance premium ) will be payable , depending on the number of days prior to departure the company receives your notice of cancellation . Days prior to departure date when written advice of cancellation Received Percentage of total holiday cost More than 57 days Loss of deposit
56 to 42 days 30% of total holiday cost
41 to 29 days 75% of total holiday cost
28 to 15 days 90% of total holiday cost
14 days 100% of total holiday cost

Cancellation by the company

If you fail to pay the balance of the holiday price at least eight weeks ( fifty - six days ) before departure , the company will treat your booking as canceled and levy the cancellation charge as set out in the paragraph above . If the company is obliged to cancel your holiday in any other circumstances before departure , the company will use its best endeavors to offer alternative arrangements at no extra cost to you , or offer a substitute package of lower quality and you may recover from the company the difference in cost , or have repaid to you as soon as possible all monies paid by you . In addition , unless the cancellation has been caused by force majeure the company will pay you compensation as set out in a paragraph .

Company liability

We accept responsibility for ensuring that your travel arrangements , which you booked with us are supplied as described in our printed material and the services offered to reach a reasonable standard . If any part is not provided as promised , we will pay you the appropriate compensation if this has affected the enjoyment of your travel arrangements .
We accept responsibility for death , injury or illness caused by the negligent acts and / or omissions of our employees , agents and suppliers , whilst acting within the scope of / or in the course of their employment in the provision of your travel arrangements . We will accordingly pay to you such damages as might have been awarded in such circumstances .

In respect of the services provided by air or sea carriers , our liability in all cases shall be limited in the manner provided by international conventions and conditions of carriage of our suppliers . Copies of these conventions and conditions of carriage are available on request . Operational decisions may be taken by air or sea carriers and airports and ferry terminals resulting in delays , diversions or re - scheduling , over which our company has no control . When such changes are made , our company will endeavor to minimize any inconvenience .

Customer Care

If you have a problem during your holiday , please inform the relevant supplier ( lodges ) and our local representative immediately , who will endeavor to put things right . Not only may prompt action enable you to enjoy your holiday , but it is also a legal requirement , the omission of which can substantially affect your rights against our company , If it is not possible to make the complaint to the appropriate organization at the time you should make contact with our company , so that our company can endeavor to resolve it . However , should a problem remain unresolved , a complaint should be made in writing to our company office manager within thirty days of your return .

Company price policy

Our suggested itineraries are prepared many months before the start of your holiday and the prices quoted in them are for your guidance only . If at the time of booking the price has changed from that shown in our suggested itineraries , you will be told of the revised price applicable to the travel arrangements before you commit yourself .